Privacy Policy

Scope and India context

What this policy covers

This policy describes how Melbet may collect and process personal data when users in India access the service, create an account, complete verification, or use wallet functions.

Jurisdiction note

Data protection and consumer requirements may differ across jurisdictions. Where a specific requirement is not described here, users should check the official privacy policy and terms available in the account area.

Service identifiers and controller details

Service identifiers

Item	Value
Brand	Melbet
Primary domain identifier	melbet; india.melbet
Operator	Pelican Entertainment B.V.
Company number	134359

Data controller or responsible entity

Not provided. Check official privacy policy and terms in account area.

Categories of data

Data users may provide

Category	Examples
Account data	Name, date of birth, login details, account settings
Contact data	Email address, phone number, support communications
Verification data	Identity documents, address evidence, age confirmation
Payment data	Transaction references and wallet history

Data collected through service use

Category	Examples
Device and log data	Device identifiers, IP-related data, timestamps
Usage data	Pages or screens viewed, session events
Security signals	Fraud indicators, risk checks, failed login attempts

Purposes and legal bases

Why data may be processed

Purpose	Typical legal basis
Provide the service and manage the account	Contract performance
Verify identity and eligibility	Legal obligation or legitimate interests
Process transactions and prevent fraud	Contract performance and legitimate interests
Provide support and handle complaints	Contract performance or legitimate interests
Improve security and service reliability	Legitimate interests
Marketing communications were enabled	Consent, where applicable

Retention

How long data is kept

Retention period: Not provided. Check official terms and policy in the account area.

Factors that may affect retention

Factor	Effect
Legal or regulatory duties	May require longer storage of specific records
Dispute or complaint	May require preservation until resolution
Fraud prevention	May require retaining security logs for defined periods

Cookies and similar technologies

What cookies may be used for

Type	Purpose
Essential	Core site functionality, authentication, security
Preferences	Language and interface settings
Analytics	Aggregate measurement of performance and usage
Advertising	Shown only where enabled and permitted

Cookie details: Not provided. Check cookie notice in the account area.

Sharing and recipients

Who may receive data

Recipient type	Why
Payment processors and financial partners	To process deposits and withdrawals
Identity and fraud prevention providers	To verify users and reduce fraud
IT and hosting providers	To operate the service infrastructure
Professional advisers	Legal, audit, and compliance support

Specific processors: Not provided. Check official policy in the account area.

Cross-border transfers

Transfer approach

Personal data may be processed in locations where service providers operate. Transfer safeguards: Not provided. Check official policy in the account area.

Security

Measures typically used

Measure	Purpose
Access control	Limit internal access to authorized staff
Encryption	Protect data in transit and, where used, at rest
Monitoring	Detect suspicious activity and attacks
Incident handling	Investigate and respond to security events

No security method eliminates all risk. Users should also protect their devices and credentials.

User rights and requests

Rights users may have

Right	What it means
Access	Request a copy of personal data where applicable
Correction	Request correction of inaccurate data
Deletion	Request deletion where legally permitted
Restriction or objection	Request limits on certain processing
Consent withdrawal	Disable consent-based processing where applicable

Availability of rights depends on applicable law and the service relationship.

How to submit a privacy request

Identify the request type
Access, correction, deletion, or objection.
Provide identification details
Provide information needed to verify you are the account holder.
Submit through the data contact or support
Use the contacts listed below and include “Privacy request” in the subject line where possible.
Await verification and response
Additional verification may be required for account security.