About Us
Service context for India
What Melbet is
Melbet is an online service that may provide access to account functions and gaming content such as sports betting, casino games, live tables, and related wallet operations. Specific content availability can vary by jurisdiction, device, and account settings.
Audience and local compliance note
This page is written for users located in India. Users are responsible for ensuring their use of the service complies with applicable laws and any state or territory restrictions that may apply to them.
Who operates the service
Service identifiers
| Item | Value |
| Brand | Melbet |
| Primary domain identifier | melbet; india.melbet |
| Operator | Pelican Entertainment B.V. |
| Company number | 134359 |
Transparency principles
Melbet may publish operational rules in its terms, policies, and account-area disclosures. Where a detail is not shown on this page, users should rely on the official terms and policy text available in the account area.
How the service is structured
Core sections users typically interact with
| Section | What it is used for |
| Account area | Profile, verification status, and security settings |
| Wallet and cashier | Deposits, withdrawals, and transaction history |
| Gaming lobby | Access to available game categories and providers |
| Support | Assistance requests and complaint handling |
How changes are communicated
Operational changes may be communicated through updated policy texts, in-product notifications, or support communications. Users should review updates before continuing to use the service after a change.
Definitions
Key terms
| Term | Meaning |
| Account | A user profile used to access the service and manage settings |
| User | A person who accesses the service through an account or device |
| Verification | Checks used to confirm identity and eligibility |
| Transaction | A deposit, withdrawal, or internal wallet movement |
Procedures
How to contact support
Step — Identify your issue category
Description — Choose account access, verification, payments, or technical support.
Step — Prepare basic account details
Description — Provide account identifier details requested by support, without sharing passwords.
Step — Submit the request via available channels
Description — Use the support channels listed below.
Step — Follow the resolution steps
Description — Complete any requested verification or troubleshooting actions.
How to request a copy of key policies
Step — Open the relevant policy section in the account area
Description — Use the account area to locate current terms and policy texts.
Step — Confirm the policy version
Description — Check the last updated field where shown.
Step — Save for your records
Description — Retain the current version for reference.
Contact information
Support channels
Live chat (website/app); [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; +44 203 807 7601
Data contact
Not provided. Submit requests via support channels.
Document updates
Last updated: Not provided